Transcription of FANATICAL SUPPORT FOR AWS - rackspace.com
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FANATICAL SUPPORT FOR AWS - rackspace.com
April 3, 2018 SErViCE OVErViEWFANATICAL SUPPORT FOR AWS2 SERVICE OVERVIEW :: FANATICAL SUPPORT FOR AWSTABLE OF CONTENTSOVERVIEW ..3 OUR SERVICE LEVELS ..3 TOOLING & AUTOMATION ..4 Logbook (Navigator & Aviator) ..4 Compass (Navigator & Aviator) ..5 Waypoint (Navigator & Aviator) ..5 Watchman (Aviator only) ..5 Passport (Aviator only) ..6 HUMAN EXPERTISE ..6 Your FANATICAL SUPPORT for AWS Team ..6 How to Contact SUPPORT ..6 AWS Escalations ..6 FANATICAL SUPPORT for AWS Control Panel ..7 SERVICE OPERATIONS ..7 Customer Runbooks ..7 Monitoring ..7 Incident Management ..7 Change Management ..8 Ongoing Management ..8patching ..8 Backups ..8 Account Reviews ..8 RESPONSE TIME SLA ..9 ADDITIONAL services ..9 migration Assistance ..9 database SUPPORT ..9 Custom DevOps Professional services ..10 Custom Professional services .
• Support for key AWS database services -- e .g . rDS (Aurora), redshift, DynamoDB • Expertise in AWS-native tools including: Database Migration Service, Schema Conversion Tool, and performance insights PCI and HIPAA Compliance • Certified level 1 payment Card industry (pCi) Service provider on AWS
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Amazon Web Services, AWS Database Migration Service, Migration, AWSDatabaseMigrationService, Database migration, Service, Using AWS Data Migration Service, Database Migration Service, Database Service, Database, AWS AWS, Mass Migration Strategy, Data Replication Options in AWS, ENT303 - Migrating Enterprise Applications to AWS