Transcription of Financial Ombudsman Service - Plans and budget 2022-23 ...
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Financial Ombudsman Service - Plans and budget 2022-23 ...
Our 2022/23 Plans and budgetConsultationLaunch date: 15 December 2021 Respond by: 31 January 20222 ContentsAbout us 3 About this consultation 3 Overview: Our 2022/23 Plans and budget 4 Consultation questions 5 How to respond 5 The next steps 5 Chief Executive and Chief Ombudsman s introduction 61 Our 2022/23 Plans 9 New complaints we expect to see in 2022/23 9 Complaints we expect to resolve in 2022/23 10 Our 2022/23 Plans : Context and overview 10 Our plan to change and improve in 2022/23 162 Our 2022/23 budget 19 Context and recap of funding changes 19 Our draft budget for 2022/23 20 budget overall recommendations and improvements 24 Our funding consultation in Q1 2022/23 25 Appendix A 263 About usWe were set up by Parliament under the Financial Services and Markets Act 2000 to resolve individual complaints between Financial businesses and their customers fai
Ombudsman’s introduction. Pivotal moment: A year for change and investment. I joined the Financial Ombudsman Service as interim Chief Executive and Chief Ombudsman in mid-May 2021, and I am delighted to be introducing our consultation on our plans and budget for 2022/23. In our 20th anniversary as the Financial Ombudsman
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