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Five Roles of an Information System: A Social ...
Informing Science Developing Effective Organizations Volume 6, 2003. five Roles of an Information System: A Social Constructionist Approach to Analysing the Use of ERP Systems Linda Asken s and Alf Westelius Link ping University, Link ping, Sweden Abstract This paper presents a novel way of thinking about how Information systems are used in organisations. Traditionally, computerised Information systems are viewed as objects. In contrast, by viewing the in- formation system as an actor, the understanding of the structuration process increases. The user, being influenced by the ERP (Enterprise Resource Planning) system and giving it an actor role, thereby also confers agency on the ERP system; through its very use it influences actions and thus also the structure.
return to the five roles later on, but Table 1 provides a brief introduction to them here. Bureaucrat A bureaucrat is an official who adheres strictly to the rules and prin-ciples laid down for him, rather than making individual considera-tions. An ERP system given the role of a bureaucrat maintains the structure in the organisation.
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