Transcription of From Client To Project Stakeholders: A Stakeholder Mapping …
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From Client To Project Stakeholders: A Stakeholder Mapping …
CIB W55 & W65 Joint Triennial SymposiumCustomer Satisfaction : A focus for research & practiceCape Town : 5-10 September 1999 Editors: Bowen, P. & Hindle, Client TO Project STAKEHOLDERS: A Stakeholder MAPPINGAPPROACHROBERT NEWCOMBED epartment of Construction Management & EngineeringThe University of Reading, Whiteknights, PO Box 219, Reading, RG6 6 AWFax 0118 931 3856, e-mail: contemporary management theory and practice the rise and role of stakeholders as major playersin organisational dynamics is widely recognised and recorded. This pluralistic view of the identity ofthose who have an investment and an interest in an organisation extends well beyond the traditionalconcept of shareholders to include employees, suppliers, customers, trades unions, communities concept of stakeholders has not, to date, been extended to the context of construction projectsalthough it is accepted that the traditional view of the Client as a single entity does not reflect thereality of Stakeholder configurations for most projects.
CIB W55 & W65 Joint Triennial Symposium Customer Satisfaction : A focus for research & practice Cape Town : 5-10 September 1999 Editors: Bowen, P. & Hindle, R.
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