Transcription of Handbook for Basic Process Improvement
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Handbook for Basic Process Improvement
HandbookforBasic ProcessImprovementMay 1996 Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1 What is the new Handbook for Basic Process Improvement ?1 What is a Process ?1 Who owns processes?2 What is Process Improvement ?2 How does Process Improvement benefit the organization?3 How does an organization get started on Process Improvement ?3 What s in the Basic Process Improvement Model?4 Step 1: Select a Process and establish the Process Improvement objective 7 Step 2: Organize the right team11 Step 3: Flowchart the current process17 Step 4: Simplify the Process and make changes19 Step 5: Develop a data collection plan and collect baseline data21 Step 6: Is the Process stable?23 Step 7: Is the Process capable?25 Step 8: Identify root causes for lack of capability27 Step 9: Plan to implement the Process change28 Step 10: Modify the data collection plan, if necessary30 Step 11: Test the change and collect data31 Step 12: Is the modified Process stable?
A process is no more than the steps and decisions involved in the way work is accomplished. Everything we do in our lives involves processes and lots of them. Here are some examples: writing a work order shooting a weapon getting out of bed repairing a valve ordering a part performing a test conducting an UNREP preparing a message loading a missile
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