Transcription of Help Desk Service Level Agreement (SLA)
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Help Desk Service Level Agreement (SLA)
Reynolds help desk Service Level Agreement (SLA) Page 1 help desk Service Level Agreement (SLA) Department of Technology, Massey Library and Technology Center, (804) 523-5555 Table of Contents help desk Mission Statement and Hours of Method for Requesting Responsibilities of Those Making a Support Priority levels and Response Service Level SLA Review and Compliance Addendum Supported Last revision: 12/02/2016 Reynolds help desk Service Level Agreement (SLA) Page 2 Mission Statement J. Sargeant Reynolds Community College (Reynolds) provides an accessible, quality education that develops students for success in the workplace, prepares students for successful transfer to colleges and universities, builds a skilled workforce that contributes to regional economic development, and promotes personal enrichment and lifelong learning.
Reynolds Help Desk Service Level Agreement (SLA) Page 3 Method for Requesting Services: Assistance can be requested via the following: Phone – For password resets, students can contact the Information Center at 804-371- 3000.
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