Transcription of HR/Payroll Shared Services Service Level Agreement
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HR/Payroll Shared Services Service Level Agreement December 1, 2017 1 Table of Contents Purpose .. 2 Future reviews and amendments to this Service Level Agreement .. 2 Objectives of the Service .. 2 Service Performance .. 3 Scope of Work .. 3 Service Availability .. 4 Funding .. 4 Working Assumptions .. 4 Service Constraints .. 4 Service levels /Standards .. 5 Monitoring Success .. 6 Complaints .. 7 2 Purpose The purpose of this Service Level Agreement is to establish a cooperative partnership between Johns Hopkins HR/Payroll Shared Services and its customers.
The purpose of this Service Level Agreement is to establish a cooperative partnership between Johns Hopkins HR/Payroll Shared Services and its customers.
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