Transcription of HUMAN CENTERED DESIGN (HCD) DISCOVERY STAGE FIELD …
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HUMAN . CENTERED . DESIGN (HCD). D I S C O V E R Y S TA G E. F I E L D G U I D E V. 1. 2 HUMAN - CENTERED DESIGN : DISCOVERY STAGE FIELD Guide 3. Purpose of This Guide Table of Contents This HUMAN - CENTERED DESIGN DISCOVERY STAGE FIELD HUMAN - CENTERED DESIGN .. 4. Guide is a teaching tool and a reference guide. It was originally created for Veterans Experience Office Working With HCD .. 6. (VEO) by Insight & DESIGN , a team within VEO that DISCOVERY Cycle .. 9. has expertise in HUMAN - CENTERED DESIGN (HCD). This guide was later adapted for use across other agencies How Might .. 10. through a partnership between GSA's Office of Customer Experience and The Lab at OPM.
the teams best equipped to conduct on-the-ground qualitative research. This guide offers step-by-step guidance on how to conduct HCD discovery and then synthesize the research findings, towards the goal of helping your agencies identify opportunities to improve service. The qualitative data can also help provide a more
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