Transcription of HUMAN CENTERED DESIGN (HCD) DISCOVERY STAGE FIELD …
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HUMAN . CENTERED . DESIGN (HCD). D I S C O V E R Y S TA G E. F I E L D G U I D E V. 1. 2 HUMAN - CENTERED DESIGN : DISCOVERY STAGE FIELD Guide 3. Purpose of This Guide Table of Contents This HUMAN - CENTERED DESIGN DISCOVERY STAGE FIELD HUMAN - CENTERED DESIGN .. 4. Guide is a teaching tool and a reference guide. It was originally created for Veterans Experience Office Working With HCD .. 6. (VEO) by Insight & DESIGN , a team within VEO that DISCOVERY Cycle .. 9. has expertise in HUMAN - CENTERED DESIGN (HCD). This guide was later adapted for use across other agencies How Might .. 10. through a partnership between GSA's Office of Customer Experience and The Lab at OPM. Recruitment .. 12. HCD is a qualitative research method that helps Plan the Interview .. 14. groups solve problems and seek solutions in a way Visualizing the Interview .. 16. that prioritizes customer needs over a system's needs.
ongoing and high-priority assignment by using the teams best equipped to conduct on-the-ground qualitative research. This guide offers step-by-step guidance on how to conduct HCD discovery and then synthesize the research findings, towards the goal of helping your agencies identify opportunities to improve service.
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