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Human Services Quality Framework - User Guide - Certification

Human Services Quality Framework User Guide Certification Quality guidelines and evidence requirements for organisations required to achieve HSQF Certification Version HSQF User Guide - Certification Version Page 1 TABLE OF CONTENTS SECTION 1 OVERVIEW .. 3 SECTION 2 STRUCTURE OF THE USER Guide .. 8 SECTION 3 Human Services Quality STANDARDS (HSQS) .. 13 SECTION 4 CONFORMANCE REQUIREMENTS .. 16 STANDARD 1: GOVERNANCE AND MANAGEMENT .. 16 Indicator .. 16 Indicator .. 20 Indicator .. 22 Indicator .. 26 Indicator .. 29 Indicator .. 30 Indicator .. 32 STANDARD 2: SERVICE ACCESS .. 40 Indicator .. 40 Indicator .. 45 Indicator .. 47 STANDARD 3: RESPONDING TO INDIVIDUAL NEED .. 50 Indicator .. 50 Indicator .. 58 Indicator .. 62 Indicator .. 64 Indicator .. 70 STANDARD 4: SAFETY, WELLBEING AND RIGHTS .. 74 Indicator .. 74 Indicator .. 79 Indicator .. 87 Indicator .. 93 Indicator .. 95 STANDARD 5: FEEDBACK, COMPLAINTS AND APPEALS.

Services stream A broad category of service delivery in-scope of the HSQF such as, but not limited to, Community, Seniors Services, Child and Family Services and Disability Services. Service/service type A care support activity. Service types are listed by service stream in Part 3 of the Human Services Quality Framework document.

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