Transcription of Identify customer needs - AJML Group Home
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Identify customer needs - AJML Group Home
Identifying customer needs Gain a competitive edge You will only gain a competitive edge if you have correctly identified your customer needs . In order to Identify customer needs and make use of this information you will need to do three things: 1. Communicate with your customers and find out how you can satisfy their needs better. 2. Establish ways to record and interpret customer feedback. 3. Use this information when making important decisions about marketing, buying, merchandising and selling. The resultant competitive edge should: Attract more customers than your competitors.
Appreciation Customers need to know that we appreciate their business. Saying ‘thank-you’ through words and actions is a good starting point.
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