Transcription of IMPLEMENTING BUSINESS EXCELLENCE - APO
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IMPLEMENTING BUSINESS EXCELLENCE - APO
IMPLEMENTING BUSINESS EXCELLENCE A A A A guideguideguideguidebookbookbookbook for SMEsfor SMEsfor SMEsfor SMEs Main contributors: Dr. Robin Mann Musli Mohammad Ma Theresa A. Agustin i TABLE OF CONTENTS Acknowledgements ii 1. Introduction 1 2. Core values and concepts of high performing organizations 2 3. Are you ready for BUSINESS EXCELLENCE ? 3 4. Deciding on which improvement initiatives to implement 6 5. Getting started IMPLEMENTING six improvement initiatives 9 Leadership: Vision, mission and values 9 Strategic planning: SWOT analysis 16 Customer focus: Self-assessment tool for developing a customer focused culture 18 Workforce focus: Suggestion scheme 22 Operations focus: PDCA cycle 28 Measurement, analysis and knowledge management: A personal performance measurement system 31 6: Undertaking a BUSINESS EXCELLENCE assessment 35 - Step 1: Understand organizational
IMPLEMENTING BUSINESS EXCELLENCE A AA A guideguideguidebookbookbook for SMEsfor SMEsfor SMEs ... Financial, Customer, Internal Business Process and Innovation, ... Having appropriate channels of communication, such as weekly and/or monthly report, business review meeting, internet, intranet, newsletter, employee forums and ...
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STRATEGIC COMMUNICATIONS CENTRE OF, STRATEGIC COMMUNICATIONS CENTRE OF EXCELLENCE CoE, Financial, Communication, Session 4: Operational Excellence, Session 4: Operational Excellence Financial, Understanding Business Excellence, Excellence in financial communication, Strategy execution: Achieving operational excellence, Strategy execution: Achieving operational, Excellence, For Nonprofit Excellence, Handbook on Service Excellence