Transcription of Implementing Client Protection in Indian Microfinance
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Implementing Client Protection in Indian Microfinance
Center for Financial Inclusion Publication No. 23 Implementing Client Protection in Indian MicrofinanceImplementing Client Protection in Indian MicrofinanceA State of Practice Report, 2013 Prepared by the Smart CampaignLead Author: Dr. Hema BansalWith input from Tanwi KumariAditya Mohan Amit Gupta November 2013 The opinions expressed in this publication are those of the authors and do not necessarily reflect the views of Accion or IFC Copyright 2013 Center for Financial Inclusion at Accion. All rights reserved; may be freely reproduced for any non-commercial purpose. Contact: Eric Zuehlke at 1 Prologue The Smart Campaign was launched in 2009 to assist the Microfinance industry in Implementing the seven Client Protection Principles (CPPs).
Client protection has been an important issue in the global and Indian microfinance sector for several years. Between 2007 and 2010, the transformation of several …
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