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Improving business processes and delivering …
Improving business processes and delivering better e-services A guide for municipalities from Smart Cities Improving business processes and delivering better e-services 1. Contents introduction 03. Chapter 2. business processes are key 04. The customer 05. business process mapping 07. Planning and execution 08. Chapter 3. Developing the Common Process Model 10. A common language 11. Consistency 12. Chapter 4. Preconditions values and concepts 14. Chapter 5. Why use process mapping ? 19. Measuring success 19. customer -centricity 22. Scoping the project 24.
2 Improving business processes and delivering better e-services Contents Introduction 03 Chapter 2 Business processes are key 04 The customer 05 Business process mapping 07 Planning and execution 08 Chapter 3
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