Improving health worker performance: in search of ...

Improving health worker performance : in search of promising practices A report by Marjolein Dieleman and Jan Willem Harnmeijer KIT Royal Tropical Institute The Netherlands Evidence and Information for Policy, Department of Human Resources for health Geneva, September 2006 Improving health worker performance : in search of promising practices Page iii Content Summary of lessons 1 Part 1 Factors influencing performance of health workers and strategies for 5 performance of health workers: 5 9 Productivity, competence and responsiveness .. 16 Lessons 26 Recommendations .. 30 Part 2. Case studies: examples of interventions to improve performance of health workers .. 35 References .. 59 Annex 1. Terms of 65 Annex 2. A brief overview of theoretical concepts on motivation and job 67 Annex 3. Overview of indicators per case 69 Annex 4. HSRC/HRC 71 Improving health worker performance : in search of promising practices Page iv Improving health worker performance : in search of promising practices Page v Abbreviations ARV antiretroviral GAVI Global Alliance for Vaccines and Immunization HIC high-income country HIV human immunodeficiency virus HIPC heavily indebted poor countries HMIS health management information system HR human resources HRD human resources develo

Improving health worker performance: in search of promising practices A report by Marjolein Dieleman and Jan Willem Harnmeijer KIT – Royal Tropical Institute

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