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Improving Interpersonal Communication Between Health …

Quality Assurance Project7200 Wisconsin Avenue, Suite 600 Bethesda, MD 20814 USA301/654-8338, FAX 301 Assurance Methodology Refinement SeriesByB reng re de NegriLori DiPrete BrownOrlando Hern ndezJulia RosenbaumDebra Roter Improving Interpersonal CommunicationBetween Health Care Providersand ClientsContentsContentsContentsContentsC ontentsPart 1A Conceptual Framework for Interpersonal CommunicationI. Introduction .. 7II. Background .. 9 III. Why Is Interpersonal Communication (IPC) Important? .. 10IV. What Are the Characteristics of Effective IPC? .. 10V. Guidelines and Norms for Effective IPC .. 15VI. Planning and Implementing Training Activities .. 20 VII. Case Studies .. 25 Part 2 Case StudiesA. HondurasB. Trinidad and TobagoC. EgyptAppendicesA. Job AidB. Training Manual for IPC (Egypt)C. Training Manual for IPC (Trinidad and Tobago)D. Training Manual for IPC (Honduras)E. Data Collection ToolsInstrument 1: The Roter Interaction Analysis System (RIAS)Instrument 2: Health Provider s Observation Check ListInstrument 3: Physician QuestionnaireInstrument 4: Patient Exit Interview (English)Instrument 5: Patient Exit Interview (Spanish)F.

Effective interpersonal communication (IPC) between health care provider and client is one of the most important elements for improving client satisfaction, compliance and health out- ... In the short-term, improved communi-cation leads to more effective diagnosis and treatment of health problems; in the medium-term, to greater compliance with ...

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