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Improving Interpersonal Communication - UTMB

Improving Interpersonal Communication In general, people want to feel that they have been treated fairly and feel that they have been understood and respected, regardless of what is being communicated. The ability to listen respectfully can be effective in many emotionally charged situations, such as listening to concerns about sexual harassment, discrimination, authorship order, or in discussing academic grading and evaluations. You should try to figure out how the other person will perceive the significance of what is being said in light of their circumstances. This knowledge may alter how, or what, you are going to do or say. This does not mean that you will necessarily change the direction you are going, but it can help you steer around problems getting there. How can you do this? You can get there by looking beyond the position you (or the other person) are taking as the way to solve the problem, to the interests that underlie the stated position.

IMPROVING INTERPERSONAL COMMUNICATION General Techniques Basic Acknowledgement: Nodding your head. Saying, "I see." Eye contact as appropriate within the person's cultural norms. Asking Questions: Closed-ended questions will give you a yes or no answer. They are useful to gather some kinds of information, but, generally,

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