Transcription of Improving Quality in Business Process Outsourcing …
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Improving Quality in Business Process Outsourcing …
Improving Quality in Business Process Outsourcing through technology Hongyan Li CORAL, Department of Business Studies, Aarhus School of Business , Aarhus V 8210, Denmark, Joern Meissner*. Department of Management Science, Lancaster University Management School, Lancaster LA1 4YX, UK, Sufficient evidence shows that Business Process Outsourcing (BPO) is growing rapidly. Technological and communica- tion advances help realize the wide-spread adoption of BPO, due to their Quality and cost improvements. technology applied in BPO through the adopted software, applications and platform has a substantial long-term impact on the whole Process , affecting the Quality , cost and associated risks of the operation of outsourced activities.
Improving Quality in Business Process Outsourcing through Technology Hongyan Li CORAL, Department of Business Studies, Aarhus School of Business, Aarhus V 8210, Denmark, Hojl@asb.dk
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