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Improving Quality in Business Process Outsourcing through ...
Improving Quality in Business Process Outsourcing through technology Hongyan Li CORAL, Department of Business Studies, Aarhus School of Business , Aarhus V 8210, Denmark, Joern Meissner*. Department of Management Science, Lancaster University Management School, Lancaster LA1 4YX, UK, Sufficient evidence shows that Business Process Outsourcing (BPO) is growing rapidly. Technological and communica- tion advances help realize the wide-spread adoption of BPO, due to their Quality and cost improvements.
2 Hongyan Li and Joern Meissner: Improving Quality in Business Process Outsourcing through Technology BPOstarted with non-coreprocessesandis nowmovingtowardsmore critical applications.It hasboomed with call centers and customer support processes,and now is happeningwith software development,Human
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