Transcription of in the NHS - WHO
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in the NHS - WHO
ManagingChangein the NHSM aking InformedDecisions on ChangeKEY POINTS FOR HEALTH CARE MANAGERS AND PROFESSIONALS What is it for?The booklet aims to encourage managers andclinical professionals to reflect on, and share,learning and experience of what helps andhinders successful change in pursuit of qualityhealth services. Drawing on a focused summary of selectedmodels, it explores what has been learned so far about the successful management of change. In particular, it considers: What findings are of most practical use to those delivering and organising health servicesand to those receiving those services?
Finding a path through the literature A large body of thinking about change has been developed over the last fifty years. The sheer size and scope of the literature can make it hard for managers and
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