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INTERNAL AUDIT REPORT - City of Guelph

CAO-A-1408 Appendix A INTERNAL AUDIT REPORT LEARNING AND DEVELOPMENT FINAL August 1, 2014 Prepared by: Loretta Alonzo, INTERNAL Auditor Learning and Development AUDIT Report2 Table of Contents EXECUTIVE SUMMARY .. 3 Executive Summary - Key findings and Recommendations .. 3 AUDIT OBJECTIVES .. 4 SCOPE .. 4 AUDIT TEAM .. 5 METHODOLOGY .. 5 CORPORATE OVERVIEW .. 5 Current Environment .. 5 CORPORATE SUMMARY KEY findings AND RECOMMENDATIONS .. 7 CORPORATE FINANCIAL ANALYSIS .. 9 STAKEHOLDER INTERVIEW AND SURVEY DATA .. 11 BENCHMARKING .. 15 OPERATIONS, TRANSIT AND EMERGENCY SERVICES FINANCIAL ANALYSIS .. 17 PLANNING, BUILDING, ENGINEERING AND ENVIRONMENT FINANCIAL ANALYSIS .. 18 COMMUNITY AND SOCIAL SERVICES FINANCIAL ANALYSIS .. 19 CORPORATE AND HUMAN RESOURCES FINANCIAL ANALYSIS .. 20 FINANCE AND ENTERPRISE FINANCIAL ANALYSIS .. 21 CONCLUSIONS.

Learning and Development Audit Report3 EXECUTIVE SUMMARY Executive Summary - Key Findings and Recommendations Learning and Development (L&D) encompassing all forms of training, is an essential

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