Internal Communication Toolkit - Civicus

Internal Communication Toolkit Internal Communication Toolkit by Jessica Hume (Please email feedback to 1 Overview Welcome to this Toolkit on developing an Internal Communication strategy for your organisation. The aim of the Toolkit is to help organisations to improve their efficiency and effectiveness through the creation of Internal Communication processes that create a cohesive organisational culture. Civil society organisations are focused on specific issues, on improving situations and having a real impact in addressing the many challenges facing the world. Often, the focus is so exclusively on what is going on out there that very little attention is given to what is going on within the organisation. Communicating and sharing information with colleagues is overlooked as everyone concentrates on getting work done and achieving the organisation s objectives. Within Communication strategies, Internal Communication is often overlooked, yet it is vitally important.)

Internal Communication Toolkit by Jessica Hume (Please email feedback to info@civicus.org) 5 • Staff can identify better with the goals, mission and procedures of the organisation, which can result in a sense of "making a difference" and increase effort and efficiency;

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