Transcription of IT Service Management
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IT Service Management
Copyright 2001 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT Service Management Policy Based IT Service Management White Paper Prepared by: Rick Leopoldi March 23, 2004 People Process TechnologyOrganization IntegrationRL ConsultingRL ConsultingRL ConsultingRL Consulting itsm - POLICY BASED IT Service Management RL ConsultingRL ConsultingRL ConsultingRL Consulting Page - 1 People Process TechnologyOrganization Integration The itsm Service Provider Paradigm A primary focus of IT Service Management is the application of IT best practices to enable IT to be a more effective Service provider across the enterprise.
ITSM - POLICY BASED IT SERVICE MANAGEMENT RL ConsultingRL Consulting Page - 2 People • Process • Technology Organization • Integration In particular, this architecture articulates and details the best practices to align
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