Transcription of ITIL - IT service management
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ITIL - IT service management
itil V2 to itil V3. A Comparison of Best Practice Frameworks: Silos to Lifecycle Rick Leopoldi itil is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of RL Information Consulting LLC Government Commerce, and is Registered in the Patent and Trademark Office People Process Technology Organization Integration itil V2 Framework and Processes RL Information Consulting LLC Slide - 2 People Process Technology Organization Integration itil V2 Framework and Processes IT service management service Delivery service Support service Level management service Desk *. Financial management for IT Services Incident management Capacity management Problem management IT service Continuity management Configuration management Availability management Change management Security management Release management * Note that service Desk is a Function, not a process.
RL Information Consulting LLC Slide - 7 People • Process • Technology Organization • Integration ITIL V3 Process Flow Service Strategy Demand, Strategy, Portfolio, Financial
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