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itil quick guide.htm Copyright © tutorialspoint
- quick REFERENCE GUIDEITIL - quick REFERENCE GUIDEITIL OverviewITIL is a framework providing best practice guidelines on all aspects of end to end servicemanagement. It covers complete spectrum of people, processes, products and use of a day s itil is being practiced by almost every company providing IT services to processes, tasks and checklists described in itil are not organization-specific, butcan be implemented by any organization. It gives organization a framework to plan,implement and measure IT was published in 1989 by Her Majesty's Stationery Office HMSO in UK onbehalf of the Central Communications and Telecommunications Agency CCTA,now subsumed within the Office of Government Commerce itil is required? itil helps business managers and IT managers to deliver services to the customers in effectivemanner and hence gaining the customer s confidence and satisfaction. Here are the areas whereITIL plays an effective role:IT and business strategic planningIntegrating and aligning IT and business goalsImplementing continuous improvementAcquiring and retaining the right resources and skill setsReducing costs and the Total Cost of OwnershipDemonstrating the business value to ITAchieving and demonstrating Value for Money and Return on IT organization effectiveness and efficiencyDeveloping business and IT partnerships and relationshipsImproving project delivery succ
ITIL V2 vs. ITIL V3 ITIL V2 ITIL V3 Focused on product, process and people. Focused on product, process, people and partner. Process oriented approach Lifecycle based approach.
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