Juniper Care Service Description Document

Juniper care . Service Description Document APRIL 2020. 1. Introduction .. 1. 2. Eligibility and Purchasing .. 2. 3. Service Features and 2. JTAC Access .. 3. software Releases .. 3. On-Line Support .. 4. hardware Repair/Replacement Options .. 5. On-Site Technician .. 6. Support API's .. 7. Juniper software Support Evaluation Tool - 7. Additional Limitations .. 7. 4. End User Responsibilities .. 8. 5. Availability .. 10. 6. Scope .. 10. 7. Exclusions .. 10. 8. Customer services Policies .. 11. About Juniper Networks .. 11. 1. Introduction This services Description Document ( SDD ) describes Juniper care services offering ( services ) that Juniper makes available for purchase, by end users of Juniper Networks products ( End User ) directly or through its authorized resellers, The services are subject to the terms of this SDD and of the Juniper Networks End User Support Agreement, a copy of which is posted at (or another written master services agreement signed by Juniper Networks and End User and covering within its scope the terms and conditions under which Juniper Networks will render support and maintenance services ) (herein, the End User Support Agreement or EUSA ).

Juniper technical support engineers, software releases, on line tools, Hardware Replacement Options (including the Advanced Hardware Replacement Options set forth in Table 1 below). There are seven (7) service contracts from which the End User can choose based on business needs. These include Core,

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  Services, Hardware, Document, Contract, Care, Descriptions, Software, Juniper, Service contracts, Juniper care service description document

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