Knowledge Management Tools and Techniques …

From: Knowledge ManagementTools and Techniques Manual APO 2010, ISBN: 92-833-7093-7Dr. Ronald Young, United Kingdom, served as thevolume by the Asian Productivity Organization1-2-10 Hirakawacho, Chiyoda-ku, Tokyo 102-0093, JapanTel:(81-3) 5226 3920 Fax:(81-3) 5226 and Permission to UseThis document is a part of the above-titled publication, and is provided in PDFformat for educational use. It may be copied and reproduced for personal use all other purposes, the APO's permission must first be responsibility for opinions and factual matter as expressed in this documentrests solely with its author(s), and its publication does not constitute anendorsement by the APO of any such expressed opinion, nor is it affirmation of theaccuracy of information herein editions of the entire publication may be available for limited purchase. Orderforms may be downloaded from the APO's web ManagementTools and TechniquesManualAsian Productivity OrganizationAsian Productivity Management Tools and Techniques ManualThe opinions expressed in this publication do not necessarily reflect the official view of the APO.

viii ACKNOWLEDGEMENTS The Knowledge Management Tools and Techniques Manual and Courseware was prepared by the following persons/authors: Mr. Ronald Young, expert team lead, Knowledge Associates International Ltd, United Kingdom

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