Leading at a Higher Level, Revised and Expanded …

Praise forLeading at a Higher Level At Southwest Airlines, we have always strived to lead at a Higher truly believe that profit is the applause you get for taking care of yourinternal and external customers. We have always insisted upon a happy,carefree, team-spirited yes, even fun working environment, whichwe think results in motivated employees who will do the right thing fortheir internal and external customers. Reading this book will make apositive difference in your organization. Colleen C. Barrett, President Emeritus, Southwest Airlines This is not just theory. It is the real stuff, tried in dozens of companiesbig and small. It represents the most concise, practical, and effectivethinking on leadership around. Plainly said, this works. Gary Crittenden, Managing Director, Huntsman Gay Global Capital, former CFO of Citigroup and American Express Leading at a Higher level is a must today if leaders are to rebuild trustand credibility, as we are doing at Tyco.

CONTENTS Introduction: Leading at a Higher Level by Ken Blanchard xv SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION 1 CHAPTER 1IS YOUR ORGANIZATION HIGH PERFORMING?3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

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