Transcription of Leading at a Higher Level, Revised and Expanded …
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Leading at a Higher Level, Revised and Expanded …
Praise forLeading at a Higher Level At Southwest Airlines, we have always strived to lead at a Higher truly believe that profit is the applause you get for taking care of yourinternal and external customers. We have always insisted upon a happy,carefree, team-spirited yes, even fun working environment, whichwe think results in motivated employees who will do the right thing fortheir internal and external customers. Reading this book will make apositive difference in your organization. Colleen C. Barrett, President Emeritus, Southwest Airlines This is not just theory. It is the real stuff, tried in dozens of companiesbig and small. It represents the most concise, practical, and effectivethinking on leadership around.
Contents x SECTION III: TREAT YOUR PEOPLE RIGHT 55 CHAPTER 4EMPOWERMENT IS THE KEY 57 Alan Randolph and Ken Blanchard What Is Empowerment? The Power of Empowerment • How Past History Blocks Change to Empowerment • Tapping
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