Transcription of Leading at a Higher Level, Revised and Expanded …
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Praise forLeading at a Higher Level At Southwest Airlines, we have always strived to lead at a Higher truly believe that profit is the applause you get for taking care of yourinternal and external customers. We have always insisted upon a happy,carefree, team-spirited yes, even fun working environment, whichwe think results in motivated employees who will do the right thing fortheir internal and external customers. Reading this book will make apositive difference in your organization. Colleen C. Barrett, President Emeritus, Southwest Airlines This is not just theory. It is the real stuff, tried in dozens of companiesbig and small.
The concepts in Leading at a Higher Level have been used by high perform- ing organizations around the world, including: Abbott Laboratories AMF Bowling Worldwide, Inc. Anthem Blue Cross
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