Transcription of Learning Objectives Communication Skills for Building ...
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Learning Objectives Communication Skills for Building ...
Learning Objectives Communication Skills for Building Rapport After this session, participants will be able to: During Contact Investigation 1. Describe how to build rapport Interviewing 2. List at least six effective Communication Skills 3. Describe assertive, passive, and aggressive behavior 1 2. Building Rapport Building rapport is the key to a successful case/health care worker relationship Building Rapport What is Rapport? Definition: 1: relation of trust between people 2: a feeling of sympathetic understanding 3: in accord, harmony 4: having a mutual understanding 3 4. How Do You Build Rapport? Methods to build rapport Use effective Communication Skills Effective Communication Skills Find common ground Display respect and empathy 5 6.
Communication Skills for Building Rapport During Contact Investigation Interviewing 3 Active Listening Paraphrasing and Summarizing Example (2) Example 2: • emotionalCase: “I can’t tell you the names of all my contacts. I just hang out at the pool hall; there is a guy we call Slim, another one named JD. ” How would you paraphrase this ...
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Building Social Skills, Skills, Social skills, Building, Distress Tolerance and Skills Building, Building the Curriculum 4: Skills for learning, Building Effective Interpersonal Communication Skills, Building Effective Interpersonal Communication Skills: Self-Assessment, Building a Common Language for Skills at