Transcription of LEARNING THE BASICS Reservations Terms and Systems
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LEARNING THE BASICS Reservations Terms and Systems
1/51 .1 The illustration above is a visual representation of only some of the key Systems that work to create and support the reservation process with MARSHA as the central hub. There are many additional Systems that make up a complex network of 2-way interfaces that connect with MARSHA. In addtion, your property may include other Systems that support the Reservations Eco-System and impact the guest journey. Reservation Eco-System12 Glossary of termsReservations Terms and Systems > LEARNING THE BASICSEMPOWER ReservationsReservations Terms and Systems > LEARNING THE BASICSEMPOWER Reservations2/5 MARSHAM arriott s Automated Reservation System for Hotel Accommodation is Marriott s proprietary reservation system. MARSHA is a command based green screen central reservation transaction system connected to many Systems within the Reservation Eco-System. No matter where the reservation is made, it must end up in MARSHA which is the true keeper of the reservation data.
systems within the Reservation Eco-System. No matter where the reservation is made, it must end up in MARSHA which is the true “keeper” of the reservation data. EMPOWER RESERVATIONS APP A web-based, user friendly “overlay” to MARSHA to process guest reservation requests. Also sometimes known as the ResApp, it is hosted
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