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LEVELS OF MANAGEMENT COMMITMENT: A …
58 LEVELS OF MANAGEMENT COMMITMENT: A moderator THE structural RELATIONSHIPS among critical success factors OF TQM, WORLD-CLASS PERFORMANCE IN OPERATIONS, AND COMPANY FINANCIAL PERFORMANCE Wakhid Slamet Ciptono Candidate Faculty of Business and Accountancy University of Malaya, Lembah Pantai 50603 Kuala Lumpur, Malaysia Email: Phone: 062-274-895889 or 062-8121596219 FAX: 062-274-563212 Keywords: Company financial performance, critical success factors of TQM, world-class company practices Abstract This study investigates the moderating impacts of the three LEVELS of MANAGEMENT commitment (top, middle, and low LEVELS ) on the structural relationships among the constructs six critical success factors of TQM (quality improvement program, supervisory leadership, supplier involvement, MANAGEMENT commitment, training to improve products/services, cross-functional relationships).
58 levels of management commitment: a moderator the structural relationships among critical success factors of tqm, world-class …
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