Transcription of A Study on TQM Development, Performance and …
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A Study on TQM Development, Performance and …
IOSR Journal of Business and management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 17, Issue III (Jan. 2015), PP 01-12 DOI: 1 | Page A Study on TQM Development, Performance and Sustenance in Service Industries through Effective Communication, critical success factors and Market Orientation Dil Rougan1 1( management Studies, Madurai Kamaraj University, India) Abstract: total quality management (TQM) is a management philosophy which focuses on customer satisfaction by improving the organisation Performance through co-ordination of various processes in all the business units. The purpose of TQM is to provide quality product or service to the customer which inturn provides increased productivity at low cost. TQM is applicable to all manufacturing and service industries.
Service Industries through Effective Communication, Critical Success Factors and Market Orientation Dil Rougan1 1 ... II. Total Quality Management
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