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< insert Picture here > Advanced Customer Support Services Karoly Debreczeni ACS Sales Representative 2 Source: Gartner Research & IT Process Institute 3 About Oracle Advanced Customer Support Services Mission Critical Support Services * europe 's leading blue-chip index for the Eurozone A global organization within Customer Support Services, providing tailored Mission Critical Support services to maximize availability for customers with complex IT requirements Advanced Support Packs combine unique Oracle Development & Advanced Support expertise with Oracle tools & best practices to accelerate ROI, optimize performance and improve reliability Advanced Support Engineers provide highly proactive & preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems Strategic Support relationships focused on collaborative.
3 About Oracle Advanced Customer Support Services Mission Critical Support Services * Europe's leading blue-chip index for the Eurozone • A global organization within Customer Support Services,
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