Transcription of Management support systems principles and concepts
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Management support systems principles and concepts
HEALTH INFORMATICS 1/12 Management support systems principles and concepts GREGORY K. WHYMARK Providing information to Management is much more than an intellectual challenge: it is the art of organizing complexity, of mastering multitude and avoiding its bastard chaos as effectively as possible. (Adapted from Dijkstra 1982) This chapter reviews the concept of Management support systems (MSS) - their purpose, solution techniques and development methodologies. MSS is a category of software solutions that are intensely user oriented and includes systems known as Decision support systems (DSS), Executive Information systems (EIS), Executive support systems (ESS), and Expert systems (ES).
MANAGEMENT SUPPORT SYSTEMS PRINCIPLES AND CONCEPTS 2/12 DSS is model oriented. Standard operations research tools such as linear programming, queuing theory, inventory theory and simulation (Turban 1993) are well suited to such
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