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International Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 232 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University, Economic Institute, Prolet nr 1, Skopje-Macedonia; E-mail: ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University, Business and Economics Faculty, Ilindenska nn, Tetovo-Macedonia; E-mail: ; Mob: ++389 76 403 313.
International Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 232 www.hrmars.com/journals
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