Search results with tag "Service quality and customer satisfaction"
SERVICE QUALITY AND CUSTOMER SATISFACTION: A …
www.idpublications.orgservice quality was at the root of customer satisfaction and was linked to such behavioural outcomes as customer loyalty. Kazi Omar Siddiqi (2011) studied the interrelationships between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh.
Service Quality and Customer Satisfaction. Case study ...
www.theseus.fiCustomer Satisfaction and Service Quality depend a lot on Organization Stand-ards (OS) of the company where they are applied. Latest might work as a great benefit to improve the profit and customer loyalty (Ronzina 2010). The following table shows the functions of OS between three community groups: employers /customers/employees. ...
SERVICE QUALITY AND CUSTOMER SATISFACTION: A …
www.idpublications.orgdetermination of the significant service dimensions and the segmentation to customer clusters with distinctive preferences and expectations. Sultan Singh (2008) in his study, found out that the level of customer service and satisfaction was influenced by factors such as the location
SERVICE QUALITY AND CUSTOMER SATISFACTION: …
eprints.sunway.edu.myservice quality and customer satisfaction: antecedents of customer’s re-patronage intentions yap sheau fen a kew mei lian kdu college abstract