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International Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3. ISSN: 2222-6990. Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model). Biljana Angelova Full Professor at Ss Cyril and Methodius University, Economic Institute, Prolet nr 1, Skopje- Macedonia; E-mail: ; Mob: ++389 70 234 360. Jusuf Zekiri Assistant Professor at South East European University, Business and Economics Faculty, Ilindenska nn, Tetovo-Macedonia; E-mail: ; Mob: ++389 76 403 313.
International Journal of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 232 www.hrmars.com/journals
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