Measuring logistics costs and performance - …

Measuring logistics costsand performanceLogistics and the bottom line 83 logistics and shareholder value 88 logistics cost analysis 95 The concept of total cost analysis 96 Principles of logistics costing 99 Customer profitability analysis 103 Direct product profitability 109 Cost drivers and activity-based costing 11181 Chapter 12/11/04 12:04 pm Page 81 This chapter:Outlines the many ways in which logistics manage-ment can impact on overall return on investment and,ultimately, shareholder value. Explains the rationale behind total cost analysis, a sys-tematic logistics -oriented cost accounting system andthe principal requirements for an effective logisticscosting system. Emphasizes the importance of customer profitabilityanalysis based upon an understanding of the cost-to-serve . Introduces the concept of direct product profitabilityand underlines the need to understand the customers logistics costs . Highlights the need to identify the cost drivers in thelogistics pipeline and to replace traditional forms ofcost allocation with more appropriate AND SUPPLY CHAIN 12/11/04 12:04 pm Page 82 The costs of satisfying customer demand can be significant and yet,surprisingly, they are not always fully understood by reason for this is that traditional accounting systems tend to befocused around understanding productcosts rather than logistics costs will vary by company and by industry, across theeconomy

Measuring logistics costs and performance Logistics and the bottom line 83 Logistics and shareholder value 88 Logistics cost analysis 95 The concept of total cost analysis 96

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