Transcription of Medical Office Communication - Coursewareobjects.com
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Medical Office Communication - Coursewareobjects.com
P47426 Medical Office CommunicationL E A R N I N G O B J E C T I V E SYou will be able to do the following after completing this chapter:Key Terms1. Define, appropriately use, and spell all the Key Terms for this Patients2. Describe how a warm, professional greeting affects Demonstrate the correct procedure for giving patients verbal instructions on how to locate the Medical Explain the purpose of the Medical practice information Demonstrate the correct procedure for constructing a patient information the Telephone6. Describe how a Medical assistant s tone of voice affects telephone List 12 guidelines for telephone etiquette and explain the importance of Demonstrate the correct procedure for answering a multiline telephone Explain the considerations for screening incoming Explain the importance of a triage (protocol guidelines) Describe the process of placing a caller on hold when List the seven types of information documented when taking a phone List three types of outgoing calls that administrative Medical assistants may Appointments14.
P 474 26 Medical Office Communication LEARNING OBJECTIVES You will be able to do the following after completing this chapter: Key Terms 1. Define, appropriately use, and spell all the Key Terms for this
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