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Mid-Level Manager Competency Development Guide

Mid-Level Manager CompetencyDevelopment GuideMid-Level Manager Competency Development Guide2 Introduction and OverviewA highly competent Mid-Level Manager is critical to the quality and stability of the aging services workforce, and to the well-being and safety of individuals who need support while living in residential care and community-based settings. Yet, many employees are promoted into management positions before they receive proper training or develop an understanding of the key competencies that will enable them to be effective LeadingAge Workforce Cabinet has been working since April 2012 to develop tools that providers of long-term services and supports (LTSS) can use to develop and strengthen the aging services workforce across the full continuum of staff and settings.

Competency Development Guide: • This guide focuses on management and supervision skills. The competencies contained in this guide focus on management and supervision skills that can help mid-level managers lead and strengthen frontline staff. These competencies do not address the technical or clinical skills specific to a position.

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