Miscellaneous Charge Orders (MCOs)

Miscellaneous Charge Orders (MCOs) ARC Travel Agency Issued MCOs MCO Eligible/Ineligible MCO and Residual MCO Validity Residual Value MCO Guidelines Multiple MCOs Printing an MCO MCO Eligible/Ineligible MCO Eligible Valid on AA/001 American Airlines, American Eagle, and American Airlines codeshare flights (AA*) with a oneworld carrier, and other airlines o The itinerary must include at least one AA prime segment and may include Other Airline f lights MCO s are automated in the GDS when issued as a straight sale against a form of payment (FOP) - Credit Card/Cash/Check o If the agency issues the MCO as a form of payment for a ticket that is non-refundable; the MCO will remain as non-refundable and cannot be refunded once exchanged o If the agency issues the MCO as a form of payment for a ticket that is refundable; the ref und is permitted to the original form of payment used to purchase the MCO MCO s are eligible for the initial ticket purchase only o An MCO may not be applied toward the add/collect or penalty fee on a ticket exchange o An MCO may be accepted in any currency and must be converted to the currency of the ticket being issued o An MCO may only be exchanged by the issuing agency MCO Ineligible o May not be used for ticketing via any American Airlines channel o May not b

will remain eligible for refund o If the ticket is eligible for a full refund(ie. flight cancellation), the request must be submitted to American Airlines The non-refundable portion will be refunded by voucher in the customer’s name that reflects on the original non-refundable residual MCO

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  Voucher, Refund

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