Transcription of Model Guidelines - NSW Ombudsman
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Model Guidelines - NSW Ombudsman
Model Guidelines - Managing and Responding to Threats, Aggressive Behaviour and Violence from Members of the Public June 2014 Acknowledgements This guideline has been developed with reference to NSW Ombudsman office policies, and equivalent policies from other public sector agencies: in particular, NSW Housing s Policy and procedures for the prevention and management of aggressive behaviour (2001); the former NSW RTA s Managing aggression and violent behaviour at work (2002); NSW Parliament s Guidelines for preventing and managing client aggression in electoral offices (2001); and Centrelink s Dealing with customer aggression (2001).
This guideline has been developed with reference to NSW Ombudsman office policies, and equivalent policies from other public sector agencies: in particular, NSW Housing’s Policy and procedures for the prevention and management of aggressive behaviour (2001); the former NSW RTA’s Managing aggression and violent behaviour at work (2002); NSW Parliament’s …
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