Transcription of NOW 2020 Annual Report
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Annual Report2020 Bill McDermott President and CEO, ServiceNowDear Shareholders,I am incredibly proud of how ServiceNow showed up for our customers, our employees, and our community over the past year. We confronted unprecedented challenges the only way we know how head delivered exceptional results in 2020, creating over 30% organic topline growth with approximately $ billion in subscription revenues. Our market leading results were driven by our hungry and humble culture, tireless innovation and strong execution. From the time Fred Luddy founded the company until now, we ve always been about our customers. And this year they needed us now more than ever. In response to the pandemic, we acted quickly by deploying our technology in service to the spring of 2020, we launched our Emergency Response apps, helping our customers such as the State of Washington Department of Health and the City of San Francisco support their citizens. We quickly followed with the launch of our Safe Workplace suite of apps to help organizations reopen safely.
Item8 Consolidated Financial Statements and Supplementary Data 49 Item 9 Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 83 Item 9A Controls and Procedures 83 Item 9B Other Information 84 PART III Item10 Directors, Executive Officers and Corporate Governance 84 Item 11 Executive Compensation 85
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