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Online Instruction, E-Learning, and Student Satisfaction ...

Online Instruction, E-Learning, and Student Satisfaction : A Three Year Study (SNnOnlineCourses Michele T. Cole, Daniel J. Shelley, and Louis B. Swartz Robert Morris University, United States Abstract This article presents the results of a three-year study of graduate and undergraduate students level of Satisfaction with Online instruction at one university. The study expands on earlier research into Student Satisfaction with e-learning. Researchers conducted a series of surveys over eight academic terms.)

significantly correlated with satisfaction. Bollinger (2004) found three constructs to be important in measuring student satisfaction with online courses: interactivity, ... used a mixed-method analysis to evaluate responses to the selected questions. Descriptive statistics were used to summarize demographic data and survey responses.

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