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Online Instruction, E-Learning, and Student Satisfaction ...

Online Instruction, E-Learning, and Student Satisfaction : A Three Year Study (SNnOnlineCourses Michele T. Cole, Daniel J. Shelley, and Louis B. Swartz Robert Morris University, United States Abstract This article presents the results of a three-year study of graduate and undergraduate students level of Satisfaction with Online instruction at one university. The study expands on earlier research into Student Satisfaction with e-learning. Researchers conducted a series of surveys over eight academic terms.)

of student satisfaction was personal relevance (linkage of course content with personal experience), followed by instructor support, active learning and, lastly, authentic learning (real-life problem-solving). Kleinman (2005) looked at improving instructional design to maximize active learning and interaction in online courses.

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