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Online Instruction, E-Learning, and Student Satisfaction ...

Online Instruction, E-Learning, and Student Satisfaction : A Three Year Study (SNnOnlineCourses Michele T. Cole, Daniel J. Shelley, and Louis B. Swartz Robert Morris University, United States Abstract This article presents the results of a three-year study of graduate and undergraduate students level of Satisfaction with Online instruction at one university. The study expands on earlier research into Student Satisfaction with e-learning. Researchers conducted a series of surveys over eight academic terms. Five hundred and fifty-three students participated in the study.)

Student satisfaction is one of several variables influencing the success of online learning programs, along with the institutional factors that Abel (2005) listed in his article on best practices (leadership, faculty commitment, student support, and technology). Sener and Humbert (2003) maintained that satisfaction is a vital element

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