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Online Instruction, E-Learning, and Student Satisfaction ...

Online Instruction, E-Learning, and Student Satisfaction : A Three Year Study (SNnOnlineCourses Michele T. Cole, Daniel J. Shelley, and Louis B. Swartz Robert Morris University, United States Abstract This article presents the results of a three-year study of graduate and undergraduate students level of Satisfaction with Online instruction at one university. The study expands on earlier research into Student Satisfaction with e-learning. Researchers conducted a series of surveys over eight academic terms.)

Student satisfaction is defined as “the learner’s perceived value of their educational experiences in an educational setting” (Bollinger & Erichsen, 2013, p. 5). Research Questions . This study focused on two survey questions: 1. Please rate your level of satisfaction with the online and/or partially online courses you have taken. 2.

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