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Online Instruction, E-Learning, and Student Satisfaction ...

Online Instruction, E-Learning, and Student Satisfaction : A Three Year Study (SNnOnlineCourses Michele T. Cole, Daniel J. Shelley, and Louis B. Swartz Robert Morris University, United States Abstract This article presents the results of a three-year study of graduate and undergraduate students level of Satisfaction with Online instruction at one university. The study expands on earlier research into Student Satisfaction with e-learning. Researchers conducted a series of surveys over eight academic terms. Five hundred and fifty-three students participated in the study.)

technology). Sener and Humbert (2003) maintained that satisfaction is a vital element in creating a successful online program. There have been a number of studies of student satisfaction with e-learning (Swan, 2001; Shelley, Swartz, & Cole, 2008, 2007), fully online as well as with blended learning models (Lim, Morris, & Kupritz, 2007).

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